Table of Contents
This Arbitration Protocol applies to any arbitration initiated by a customer (“the Customer”) of SaskTel. All arbitrations will be conducted pursuant to the relevant provisions of The Arbitration Act, 1992 of Saskatchewan. Upon receiving a notice of arbitration in any form from the Customer, SaskTel will ensure that the Customer is provided with a copy of this Protocol or that in effect at the time of initiation of the arbitration.
The Customer and SaskTel will take all necessary steps to ensure that the arbitration conducted pursuant to this Protocol is heard and determined by a single neutral, unbiased and experienced decision maker. SaskTel and the Customer will mutually agree on the arbitrator. If the parties cannot agree on the arbitrator within 15 days of the first communication respecting the identification of the arbitrator, either party may apply the Court of Queens Bench seeking an order appointing an arbitrator.
The arbitration will be held in Saskatchewan at a place agreed to by the parties, or failing agreement chosen by the arbitrator.
The arbitrator will establish procedures to be followed in the arbitration, including relating to documentary production, oral discovery rights (if any), evidence, procedural motions and the conduct of the hearing, with a view to conducting the arbitration on a simplified, inexpensive and expeditious basis, while at the same time ensuring that the substantive and procedural rights of the parties are protected, and that the arbitration process is fair to both parties. For greater certainty, both parties will have the right to adduce evidence and to make full submissions.
The arbitrator will render his or her decision within thirty (30) days of the conclusion of the hearing, unless both parties agree on an extension.
Either party may commence court proceedings to enforce the arbitration award thirty (30) days after the date of the arbitrator’s decision.
In first instance, SaskTel will pay the fees and expenses charged by the arbitrator, provided that this does not affect the right of the arbitrator to direct as part of his or her award that these fees and expenses should be born by the Customer in accordance with the provision “Award of Costs”.
SaskTel will pay all costs or expenses associated with the use of any facilities required for the hearing of the arbitration provided that this does not affect the right of the arbitrator to direct as part of his or her award that these fees and expenses should be born by the customer, in accordance with the provision “Award of Costs”.
SaskTel collects some information about the ways you use our web site in order to make our site more interesting and useful to you. You are welcome to browse our web site anonymously at any time, without revealing any personal information.
There are a few activities where the collection of personally identifiable information may be necessary. When personally identifiable information is collected, you will know because you will have chosen to provide your information.
SaskTel reserves the right to change this arbitration protocol from time to time by posting a replacement at www.sasktel.com or its replacement site from time to time. The arbitration will be governed by the protocol in effect at the time of initiation of the arbitration.