June 5, 2012
The business of CIC Electric Service in Watrous, Saskatchewan is about to change. A small electrical services company that has been getting by with nothing more than an answering machine, CIC is being brought into the world of web-based customer service and smartphones, courtesy of a free technology makeover worth as much as $50,000.
CIC was chosen among 767 entrants vying for the Horizon & SaskTel Extreme Technology Makeover contest. Their entry told a story of a rural company struggling to keep up with growing demand as industry and housing booms in their part of Saskatchewan: “You can imagine how busy our lonely little phone is. I'm sure every farmer and every business owner in town knows how to reach us. In fact, our number is probably on most of their speed dials. Every morning, we write down the messages off our answering machine and return necessary or emergent phone calls.”
Their entry also mentioned the challenge of keeping good employees in a hot job market, expressing a hope that better technology might help them improve productivity and retain staff.
The three judges for the competition, representatives from the University of Regina’s Paul Hill School of Business, as well as the Regina and Saskatchewan Chambers of Commerce, saw that CIC had potential not only to grow its business but to deliver great benefits to their employees and the wider community they serve.
“This year’s Extreme Technology Makeover is a terrific illustration of what a lot of smaller Saskatchewan companies are experiencing,” said Raj Randhawa, CEO of Horizon. “When business is booming, it can be a challenge finding time to make the technology improvements that help you keep up and develop your capacity, but as you can see with CIC, it is critical that you do.”
SaskTel President and CEO, Ron Styles, said that the team of consultants from Horizon and SaskTel will soon get to work making CIC into a modern business with all of the latest communication technologies.
“Everything will change for them,” Styles said. “Simply by adding some new computers with internet and email they will be able to receive blueprints and other things from their customers that they never could before. That alone will increase their capacity to serve customers and expand their business.”
Horizon and SaskTel plan to begin the makeover work with CIC Electric this summer.
About Horizon Computer Solutions Inc.
Founded in 1995, Horizon is one of the largest independent information technology and business process services firms in Saskatchewan. Horizon provides end-to-end IT and business process services to clients across Canada. Horizon Total Care services provide our clients with improved productivity and an increase in efficiencies. The design features, and capabilities of our solutions helps lower support costs and increase clients return on investment. Total Care secures client servers and computers and protects their data off-site with the add benefit of calling our help desk. We also offer fully managed key turn website and applications for zero upfront investment. For more information please visit www.horizon.ca.
Saskatchewan Telecommunications Holding Corporation (SaskTel) is the leading full service communications provider in Saskatchewan, with $1.1 billion in annual revenue and over 1.4 million customer connections including over 594,000 wireless accesses, 514,000 wireline network accesses, 234,000 internet accesses and 93,000 Max™ (TV) subscribers. SaskTel offers a wide range of communications products and services including competitive voice, data, internet, entertainment, national security, messaging, cellular, wireless data and directory services. In addition, SaskTel International offers software solutions and project consulting in countries around the world. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,000 full-time equivalent employees (FTEs).
For media inquiries, please contact:
Michelle Englot, SaskTel Corporate Communications
Phone: (306) 777-4476
To interview the owner of CIC Electric Service in Watrous, contact Charles Cruise at (306) 946-2013.