CRTC Wireless Code

We want to make getting your wireless services from SaskTel as easy and customer-friendly as possible. We are committed to meeting and exceeding the guidelines set out by the Canadian Radio-television and Telecommunications Commission (CRTC) in their Wireless Code to make sure that you understand your rights and obligations as a wireless customer.  Go to Why SaskTel Wireless? to find out more about our commitment to customer satisfaction.

To date a number of SaskTel's current practices and offerings already comply with the new standards set out by the Wireless Code, such as:

• Alerting customers on international data usage, including the rates for voice, text messaging and data usage
• Offering 12 and 24 month contract terms
• Unlocking phones
• Offering trial periods for wireless contracts and phones
• Provide customers with their contract and related documents in plain language, so it's easy to read and understand

What are we doing?

Over the past number of months SaskTel has been working diligently to ensure its’ compliance with the Wireless Code.  The wireless code applies to all new wireless contracts starting December 2, 2013, plus all contracts that have been re-signed or are on monthly service after this date.  To comply with the Wireless Code, SaskTel will:

• Limit your cancellation fees.
• Provide customers with disabilities with a copy of their contract in alternative format, and also give them a longer trial period to ensure that the service and phone meets their needs.

Caps on data overage charges coming June 2014 --  To help you manage your data charges, we will provide caps on data overage charges as required by the Wireless Code.  At this time, our billing system is unable to cap data overage charges, so the CRTC has granted us an extension until June 30, 2014 to comply with this part of the Code.  We’re working hard to launch a new billing system that will allow us to limit your data overage charges.

Until data overage charge capping is in place, we have a number of other ways to help you manage your data usage:

• check your data usage on your phone
• Data Travel Add-Ons
• roaming notification messages
• switch your rate plan at any time. 

Your rights as a wireless consumer

If you signed a new contract on or after December 2, 2013, or re-signed a contract or are on monthly service after this date, you will have the right to:

• Cancel your contract at no cost after a maximum of two years
• Cancel your contract and return your phone at no cost, within 15 days and specific usage limits, if you are unhappy with your service
• Get a Critical Information Summary, which explains your contract in under two pages
• Refuse a change to your contract’s key terms and conditions, including the services in your contract, the price for those services, and your contract’s duration
• A minimum seven-day grace period to “top up” your prepaid card account and retain your balance

Read the full CRTC Wireless Code checklist.