Hosted Contact Centre

Order Information

To discuss pricing or to sign up for SaskTel Hosted Contact Centre call 1-800-SASKTEL (1-800-727-5835).

SaskTel Hosted Contact Center

SaskTel Hosted Contact Centre (HCC) is a full-featured, enterprise-class contact centre loaded with rich features and solutions

SaskTel HCC Lite is the ideal solution designed for customers who require voice only call handling that is easy-to-use, scalable and budget friendly.

Avoid upfront costs and improve the productivity of your call centre operations. SaskTel HCC is an easy in-home solution that provides leading-edge contact centre technologies and features, elevating your ability to respond quickly and effectively to your customers.

Product Details


Flexibility
Manage all your customer contact methods, including telephony, voice mail, chat, e-mail, and fax, from one application that your call centre agents and supervisors can operate from anywhere there is cellular, regular, or IP phone service.

Ease of use
SaskTel HCC is a seamlessly integrated solution that is easy to learn and use. There's minimal training as your agents use just one intuitive user interface for all of their applications.

Low setup and operation cost
The virtual contact centre design of SaskTel HCC automatically supports multi-site and agent home operations without additional effort or cost. Plus, with servers and software residing on SaskTel servers, you eliminate upgrade and maintenance costs

Scalability
Subscribe to only the amount of capacity your business requires and make additions as your business needs grow or change.

Reliability
SaskTel systems are maintained and monitored 24/7/365 so you receive maximum availability and security for your data.



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