Compliments and concerns

SaskTel

To share a compliment or concern, you can:

• Call us at:
  • Residential: 1.800.SASKTEL (1.800.727.5835)
  • Business: 1.844.SASKTEL (1.844.727.5835)

If you're not satisfied, ask to speak to a Customer Services Manager.

• Send us an email using our online form:
  • Residential email form
  • Business email form

• Mail a letter to:
  • SaskTel Corporate Communications
    12th Floor, 2121 Saskatchewan Drive
    Regina, SK S4P 3Y2

After using one of these options, if you still want to write to the President of SaskTel, use our Email the President form. Please note it may take up to 10 business days to receive a reply.

 

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach statisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at

Canadian Radio-television and Telecommunications Commission (CRTC)

If you're not satisfied after contacting SaskTel, and you have a complaint about a regulated service, contact the CRTC, an independent agency of the Government of Canada, responsible for regulating the activities of SaskTel and other telecommunications companies.

You can find information about the CRTC at